IT Governance Looking for IT Support Engineer at Remote Full Time

We have an exciting opportunity for an IT support engineer to join GRC International Group. The role will include day-to-day support of end-user IT issues. You will also perform ticket triage. logging and resolution via the IT service desk, email and telephone systems.

The role will be key in helping with the upkeep of the IT systems and assisting the Head of Technical Operations with any business-as-usual project work as required.

Your duties will include:

• Triaging, logging and resolving incoming tickets through the service desk
• Taking ownership of issues by analysing the problem and focusing in restoring the service to the user as soon as possible, providing a workaround or escalating the issue, as necessary
• Assisting with daily health and service checks
• Creating and maintaining support documentation to help quickly resolve incidents and enable users to become more self-sufficient
• Creating, maintaining and removing user accounts

• Maintaining the service desk’s asset database and associated assets throughout their lifecycle
• Working with the IT Operations team to ensure:

• Continued compliance with ISO_27001 and Cyber Essentials Plus
• Security is maintained and always promoted

• IT processes, procedures, and technology are continually reviewed and deployed

To be successful in this role, you must have:

• Demonstrable experience supporting Windows 10 devices
• Experience with Microsoft software and products/Office 365
• Experience in IT support

• Experience supporting mobile devices: iOS and Android

It would be good to have:

• Experience with SharePoint
• Experience working with remote support tools
• Any of the following qualifications:

• CompTIA A+
• CompTIA Security+
• Microsoft Windows MTA
• Microsoft 365 Certified Modern Desktop Administrator

Remuneration: Competitive
Basis: Full time, permanent
Location: Home based, with occasional travel to the office in Ely, Cambridgeshire

We are an equal opportunities employer and welcome applications from candidates of any and all backgrounds.

Job Type: Full-time