We are looking for a self-motivated person, having 3+ years of experience Proven as a Technical Support Engineer, Desktop Support Engineer, IT Support Analyst, IT Help Desk Technician, or similar role and also:
· Is strong with Windows OS and MAC or Linux OS.
· Should have good communication skills.
· Software installation/uninstallation, twinning, or tweaking.
· Should have good knowledge of Office 365, Outlook (Email Exchange), Active Directory, Printer/scanner troubleshooting, and basic network troubleshooting.
· Should have a good understanding of computer systems, mobile devices, and other tech products.
· Ability to diagnose and troubleshoot basic technical issues and familiarity with remote desktop applications and help desk and ticketing software.
· Is excellent in problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal
· An additional certification in Microsoft, Linux, MAC, ITIL, or similar technologies is a plus.
You will be required to:
1. Diagnose and troubleshoot technical issues, including Laptop configuration, account setup, and network configuration.
2. Drive technical issues till resolution, within agreed time limits.
3. Ensure all issues are properly logged and communicated to the end-user on a timely basis.
4. Prioritize and manage Incidents and Service requests.
5. Document technical knowledge in the form of notes and manuals
The following would help you be an ideal fit for this role:
1. Should be comfortable for 24×7 Support.
2. Should research and identify solutions to software and hardware issues
3. Ask customers targeted questions to quickly understand the root of the problem.
4. Excellent listening and questioning skills,
5. Interact confidently with clients to establish what the problem is and explain the solution. Either via phone, email, or chat, until they’ve solved a technical issue on remote locations
6. Properly escalate unresolved issues to appropriate internal SMEs or teams or external vendors and follow-up till closure
7. Provide prompt and accurate feedback to end-users
8. Refer to an internal knowledge database or external resources to provide accurate tech solutions
9. Follow up with clients to ensure their IT systems are fully functional after troubleshooting
10. Prepare accurate and timely reports
11. Have a Bachelor’s degree in B.Sc./BCA/B. Tech/BE
12. Have sufficient knowledge about Windows OS & Hardware troubleshooting, Office 365 Email, Skype, OneDrive related issues.
13. Professional certification in ITIL, MCITP, MCSE, and MCSA, will be a plus.
Job Type: Regular / Permanent
Salary: ₹25,000.00 – ₹40,000.00 per month
Schedule:
Application Question(s):
Experience: