Full Job Description
Details : · Providing L1/L2 support to our global clients 24×7. · Monitoring and Analysing data flow into the live system. · Troubleshooting issues in Servers/Virtual Machines and making sure the availability of data. · Software deployment, configuration and update when required. · Handling customer technical support cases and resolving client issues within SLA through Ticketing system/Email/Call. · Identify & escalate issues to appropriate team based on client specification. · Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures. · Document issues and procedures in knowledge base. · Maintain detailed records of reported issues, escalations and resolved issues. · Follow troubleshooting procedures to resolve the reported issue to help both clients and end users have an uninterrupted operation. · Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. · Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management. · Follow standard processes and procedures.
Skill : · Graduate with minimum 1- 2 years’ experience in technical support (Preferably Computer science graduate) · Strong communication skills and ability to remain calm and professional in all circumstances. · Excellent written and verbal communication skills. · Basic system and application troubleshooting knowledge is a must. · Hands on experience in Jira or any Ticketing system. · Experience in handling virtual machines and servers remotely. · Experience in application support & software deployment. · Basic knowledge in MS office is mandatory. · Exposure to machine learning, Azure environment, data monitoring, SQL scripting will be an added advantage.
Experience : 1 – 2
salary : Not disclosed
Location : Trivandrum
Posted 3 days ago
category : Software Specialist
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