Note:– This role would require the candidate to work in mid/evening shifts, so please apply only if you are comfortable with working in shifts.
What will your job look like?
You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
Flexible to work in shifts based on customer need.
SKILLS REQUIRED:
Good and intermediate knowledge and hands-on skills on WINDOWS / LINUX Operating system and application product support.
Good knowledge on Problem solving and incident management process along with ITIL knowledge.
Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
Exposure to scripting basics. Experience of scripting (Perl, Bash).
Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
Provide advanced technical support and work with customers to solve complex issues with the product in their environment.
software development experience in .NET with extensive debugging and troubleshooting will be added advantage.
Anyone or more of the following databases Postgresql or RDBMS and basic query writing skills
Knowledge of various HTTP headers, cookies, web APIs, web servers, SSL, various protocols.
Experience on AZURE is desirable and Experience working in an agile environment.
Should have experience in Managing issues and requests logged through Service Now and JIRA
Good understanding of XML, JSON and RESTful API’s.
Good understanding of Windows Server & MS SQL Server concepts is required.
Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like .Net / SQL / IIS /Message Queues/ Restful services.
SHIFT
6 AM IST to 3 PM IST
3 PM IST to 12 AM IST
ON call will be there based on the project / customer need.
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