Ivanti Looking for Technical Support Engineer – Korean language support at Hyderabad, Telangana Full Time

As a Korean Technical Solution Engineer, You will,

The individual we’re seeking should have a very strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with Japanese customers, training on product features and providing on call support. Ability to reproduce customer environments in order to root cause issues will be key. The engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners.

Job requirements:
Essential:
Minimum of 3-6 years in a role supporting enterprise IT, or equivalent experience

Expert troubleshooting and reasoning skills

Proficient in Korean language and Korean certified.

Good in Linux & SQL.

Strong written and verbal communication skills.

Proven experience working on critical system down issues and escalations

Bachelor degree in Computer Science or related technical field or equivalent work experience

Preferred:
Demonstrate experience troubleshooting – DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email

Hands on experience managing Linux/Unix systems – LAMP Servers

Mobile Device Management (MDM) – Apple iOS & Android

Cisco Certified Network Associate or Equivalent

Knowledge of administering LDAP servers

Database Experience – SQL Queries

VMware Certified Professional or Equivalent

Public Key Encryption Infrastructure / SCEP

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