JAC Recruitment India Looking for dataPARC Support Sepcialist (IT Infrastructure Lead based out of Hyderabad) at Hyderabad, Telangana Full Time

Job title:
dataPARC Support Sepcialist (IT Infrastructure Lead based out of Hyderabad)

Contract type:
Permanent

Location:
Hyderabad

Specialisation:Reference:
PR/107311

Contact details:
Subhashree Ghoshal

Contact email:
[email protected]

Job published:
May 26, 2023 22:40

GENERAL SUMMARY: This position develops customer satisfaction and loyalty by resolving a wide variety of customer issues and/or customer education inquiries. Must master and implement the dataPARC line of products. Must be skilled at troubleshooting Microsoft client/server software and network related issues. Works well with internal team as well as external organizations to achieve a high level of customer satisfaction. Must be able to proactively interact with department to identify and resolve customer focused issues. Must be self-motivated and able to absorb and share information to internal team as well as customer base.

RESPONSIBILITIES:
Interact directly with customers, vendors, and resellers via telephone and e-mail.

Create and manage cases and work to resolution.

Understand product functionality to drive customer-based solutions.

Demonstrate strong empathy for customer concerns.

Product testing and bug reporting. Work to create testing environments and simulations.

Provide customer training covering product line & customization options.

Detailed time tracking for internal and client billing and project management.

Ability to handle multiple client calls and e-mails, escalating when needed.

Work escalated issues & requests as assigned.

Proactively assist & mentor team members as needed.

Other specialized functions & projects as assigned.

Prioritizes routine work, respects schedule of others, flexible in response to changing environment.

Maintains a favorable working relationship with all other company employees to foster aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

Participates in all training offered by company as relevant to department or position

Communicates effectively, demonstrating a high level of confidentiality and respect.

Be available for after-hours support on-call rotation and work extended hours as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Strong ability to analyze abstract problems and find solutions.

Learn technologies as needed to perform job duties.

Ability to troubleshoot performance, network and software related issues.

Strong ability to troubleshoot Windows Client & Microsoft Server OS.

Ability to work independently as well as in a team.

Strong ability to troubleshoot, document and communicate issues and to resolve customer problems.

Strong customer relations and organizational skills.

Positive attitude

Strong attention to detail and follow through

Ability to use appropriate independent judgment to make decisions

Ability to learn and apply organization policy and procedure

Highly self-motivated and directed

Demonstrate strong oral and written communication skills.

SCHEDULE:
Monday – Friday: 5AM to 2PM India Standard Time (IST)

Training Period Schedule (First 4-6 Months): Monday – Friday/Saturday: 7PM to 3AM India Standard Time (IST)

LANGUAGES:
Required: English – Advanced / Fluent

Required: Hindi – Advanced / Fluent

PREFERRED QUALIFICATIONS:
Microsoft SQL Server

Transact-SQL

Excel VBA

VB.NET Scripting

Five years of experience in a similar position preferred.

B.S. Computer Science