Roles and Responsibilities:
Addressing user tickets regarding hardware, software, and networking.Troubleshooting network configuration problems and Wi-Fi connection issues.Installing and upgrading operating systems and computer software.Installing and maintaining hardware and computer peripherals.Laptop formatting and Rebuilding the Operating system(Windows 8, Windows 10, Windows 11, and Mac (basic).Handling Department Asset Management.Handling IT-related document preparations.Installation and configuration of Window-based applications (Automation Anywhere, MS office, Progress, Microsoft SQL Servers, Visual Studio, etc.).User ID and Group setup and granting permissions.OS Troubleshooting, Outlook Troubleshooting, VPN issues, and Configuration.Troubleshooting system performance issues, Bluescreen error, etc.Endpoint software installation and configuration (Sophos, FortiClient, and Teramind)
Skills Required:
IT Support
Primary Skills:
Desktop Support Engineer
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