What this job involves:
Duties & responsibilities
The role is responsible for Manning and handling the FM Helpdesk for 24*7
Should be able to manage Corrigo (JLL Application)
There will be calls and emails from various UBS locations (Within India as well Regional Countries) respond to them by giving a ticket number (Ticket number will be raised in share point by putting all necessary information filled in email) and divert according to concerned person. To close the ticket they fallow up with concern person and once duty is completed they close the ticket with permission of end user.
Daily report : Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with services description, Housekeeping and pantry consumables, Meeting room management, Cafeteria sale, mailroom services, Engineering services , transport services, accident management.
Inventory of stationary, housekeeping material, pantry consumables.
Issuance of stationary as per business requirement.
Keeping track on assets of property like lockers, chairs, shredding machines sports equipment, and all facility related assets.
Keeping track on all delivery’s by vendors, challans and keep it securely.
Keeping track on inward outward material.
Responsible for managing the day to day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
Responsible for smooth operations at site.
Ensure that quality of the services is always maintained at highest levels and work on further improvements.
Taking facility rounds to insure the cleanliness.
Reports unsafe / abnormal conditions and unusual occurrences to the concerned team
Received customer suggestion and make necessary improvements
Sharing day and night handover report to colleague to continue best service and to avoid discrepancy.
Share site readiness report with client once in 12 hours (Morning 7am and Evening 7pm report ) which includes building facility, MEP, Cafeteria transport.
Night report: Which includes UBS Employee count, Housekeeping employee count and the work done in the night.
Performance objectives
Provide Superior Client Service (weighting 50%)
Initiative or Process Improvement in Functional Area (weighting 40%)
Personal and Professional Development (weighting 10%)
Sound like the job you’re looking for?To apply you need to be:
Key skills
Team handling experience
Should have experience in FM industry
Should have English communication skills
Employee specification
Candidate should be Graduate in Hotel Management
2 years’ experience in Facilities Management industry into IT / Banking / Corporate set up.
What You Can Expect From Us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you…
Apply today!
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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
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