JLL Looking for Help Desk Executive at Kolkata, West Bengal Full Time

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Help Desk Executive

Property & Asset Management

What this job involves:Objective of the role:
The Help Desk Executive is responsible for maintaining the Club, banquet and complaint Management Assist Estate Manager in the documentations.

Responsibilities

Maintaining and Monitoring all the activities related to Club House and provide support for office Administration

Maintaining all the activities of banquet hall

Ensure upkeep of the Club premises and banquets

Daily operations of the “Help Desk” function including delivery, problem escalation/resolution

Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures

Perform related duties as assigned by the EM

Responsible for Office up keep, Staff punctuality

Responsible for office management, agreements, Govt. approvals, assist EM in legal matters

Receive & log calls/complaints/requests from clients/customers/tenants etc.

Forwarding on reactive calls to EM / Engineers / maintenance staff

Issue job cards

Handle Complaint Management System efficiently and effectively

Answering queries from the clients / customers

Provide necessary inputs for Daily Management Report

Ensure that DMR is shared with all the stake holders daily.

Generating Performance reports to present to the Management on Monthly basis

Monitoring the ongoing works schedule

Filing of paperwork

Taking/Producing Minutes of Weekly and Monthly Meetings

Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required

Sounds like you? To apply you need to be:
Experience & Education

Minimum 2- 3 years’ experience in a helpdesk/end user support role.

Bachelor’s Degree or graduate/MBA or related field preferred

Basic understanding PC hardware and connectivity components

Strong knowledge of Windows OS & Office

Basic understanding of WEB technologies and components

People Person – likes people, able to work in an open environment

Excellent phone skills, good listener

Experienced in communicating with senior and executive level managers

Good written and verbal communications

Ability to multi-task in a fast paced, constantly changing environment

Procedure oriented, ability to work a flexible schedule including overtime and workday changes

Behavioral Competencies

Strategic Thinking & Leadership

Effective mix of strategic and tactical thought process

Excellent grasp of language as well as content generation, marketing, management and generation

Experience working in heavily matrixed environments and leading by influence

Expertise in influencing business strategies and aligning communications with commercial objectives

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!