JLL Looking for Information Technology Support Coordinator at Bengaluru, Karnataka Full Time

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Information Technology Support Coordinator

JLL/Technologies Centre of Expertise (JLLT CoE) (Bangalore)

What this job involves:
About the role

#JLLTechAmbitions

JLL is looking for an IT Human Experience Coordinator to assist with and, where required, co-ordinate planning and execution of technology upgrade projects. This includes coordinating the efforts with international team members and third-party contractors or consultants in order to deliver projects according to plan. The coordinator will be able to work independently or with the Program Manager through the project initiation process, be responsible for project analysis/reporting and help to oversee quality control throughout the project’s life cycle, formal closure and review for each project. The coordinator will assist with technical support for JLLT’s Human Experience Technology and end user support.

Responsibilities

Support the delivery of benefits from transformational programs or projects, taking ownership from start to finish

Build and maintain effective communications with key stakeholders, cross functional leaders and project team members

Lead or support project activities, plans, and schedules associated with deliverables and milestones

Manage the project execution to deliver tangible deliverables within businesses and support functions

Support knowledge management efforts with clients and within the team

Utilize project management disciplines and where necessary provide input to improve the processes and documents within project management systems

Provide high level remote support, engaging local resources and vendors where required

Conduct audits and analysis of a variety of data types and sources (i.e., project inventory, applications) for reporting

Provide backup support for Human Experience Technology supported by PMO

Manage governance documentation relevant to the Region

Purpose of the Role

Work under the direction of the Human Experience PMO Lead on various projects and ad-hoc exercises

Serve as SME of the Human Experience Technology to help triage and resolve support related issues with APAC user base

Sounds like you? To apply you need to be:
Experience & Education

Minimum 3 years of experience in IT industry with minimum 2 years in lead/ coordinator role

Bachelor’s degree in computer science or related studies

Managed at least 2 end to end projects in the past, following both Waterfall as well as Agile project execution models

Preferable to have moved from either functional or technical stream into project stream

Expert in MS office suite of products including Excel, PowerPoint, Word, & Projects

Technical Skills & Competencies

Excellent verbal and written communication skills

Highly professional, with the ability to deliver solid work on tight schedules

Strong analytical and problem-solving skills required, including an understanding of how to interpret customer requests and translate and document them into application, operational, and reporting requirements

Good understanding of workplace infrastructure, corporate network topologies, audio visual, and unified communications

Ability to create Documentation. For example, creating end-user process documentation, basic training guides, process flows, document solutions, and regular status updates

Excellent attention to detail

Self-starter and motivator and ability to work in team and solo

Applicants must be able to build strong working relationships with a diverse user base, be effective team players and make positive contributions to team outcomes

Applicants are required to have, or be able to quickly obtain, an in-depth understanding of JLLT technology support processes

Flexibility in working during APAC time zone, afternoon shift (10 am 7pm) in Bangalore and occasional outside hours project work

What we can do for you:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you

Apply today!

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!