What this job involves:
About the role
#JLLTechAmbitions
JLL is looking for an IT Support Specialist to provide support for the Human Experience Technology in our corporate offices, including ads, moves and changes across audio visual, meeting room systems, internet of things plus more. The Support Specialist will be responsible for providing remote support, engaging with the end user, local resources and vendors where required. Your effort will simplify our colleagues’ in-office technology interaction and promote a consistent support experience across our APAC office portfolio.
Responsibilities
Provide high level remote support
Take ownership of an incident across the entire life cycle of the outage
Establish preventative support measures to improve end user experience
Implement ads, moves and changes with the Human Experience technology
Assist in developing global standardisation of Human Experience technology support to ensure continuity of service between countries
Engage with local support teams across Asia Pacific to minimize downtime during service outages
Work with JLL service providers and vendors to ensure end to end delivery of services to key staff
Provide and maintain access to application portals
Incident Response and Technical Support
Respond to Human Experience Technology incidents and service requests relating to the following:
Audio Visual, Digital Signage, and Screen Sharing
Room booking systems
Workplace mobile applications
Printers and MFDs
Internet of Things, sensors plus more
User Training and Awareness
Co-ordinate 3rd Party vendor on site activities as required
Purpose of the Role
Serve as a SME of the Human Experience Technology to help triage and resolve support related issues with international user base
Work under the direction of the APAC Human Experience Director on various ad-hoc exercises and operational requirements
Support APAC region
Sounds like you? To apply you need to be:
Experience & Education
2-4 years IT experience required
Bachelor’s degree in computer science or related studies
Experience in high end support within a corporate environment
Preferred experience with enterprise operations workflow systems, eg. ServiceNow
Expert in MS office suite of products including Excel, PowerPoint, Word, & Projects
Technical Skills & Competencies
Be very customer focused, proactive and show great initiative
Applicants must be able to build strong working relationships with a diverse user base, be effective team players and make positive contributions to team outcomes
Applicants are required to have, or be able to quickly obtain, an in-depth understanding of JLLT technology support processes
They should have excellent attention to detail, possess strong analytical and communication skills, and be able to use a wide range of technologies to achieve the work area outcomes
Where new processes or procedures are developed, the successful applicant would be expected to document these and contribute to the Human Technology knowledge base
Good understanding of workplace infrastructure, corporate network technology, audio visual, and unified communications
Self-starter and motivator and ability to work in team and solo
It is essential that successful applicants can communicate clearly, work efficiently and providing a high-level of output in moments of high intensity
Flexibility in working during APAC time zone – Morning shift (7am – 4pm) in Bangalore
Ability to be accessible online to the team (Microsoft Teams) during their shift
What we can do for you:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you
Apply today!
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!