What this job involves:
About the role
#JLLTechAmbitions
Jones Lang LaSalle, an international commercial real estate firm is looking for the Enhanced IT Support professional who provides level 1 and 2 hardware / software support, and specialized IT needs with a focus on customer satisfaction and high touch executive engagement. This includes installations, upgrades, diagnosis, repair, and maintenance. Also, ensuring optimal computer performance, develop and action technology projects. The Enhanced IT Support professional
Responsibilities
Resolve or escalate any outstanding technology problems our onsite or remote executives experience
Technology ambassador, utilizing diplomacy and advocating for our Executives
End to end ticket management
Manage incidents and ensure the proper tower is aware of, acting on any problem till resolution
Maintain high client satisfaction ratings
Advise userbase of configuration and environmental factors which may impact product and system performance
Perform scheduled and ad hoc end-user support tasks including application problem resolution; hardware/software troubleshooting, requests, and how-to questions
Install, move, add, change hardware and software products (IMAC services)
Adherence to company process and service procedures
Ensure company policies are being followed on supported devices
Asset and inventory tracking of client equipment
Participate in projects as assigned
Sounds like you? To apply you need to be:
Experience & Education
Bachelor’s degree in computer science or related studies
5 years of technology experience with 2 years of direct executive engagement
Have 5 years of experience working in a corporate business office
Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources
Must be fluent in English and one or more of the following languagesJapanese
Chinese
Mandarin
Technical Skills & Competencies
Ability to work independently and set priorities within a high paced environment.
Creative / analytical skills to provide appropriate technical solutions and strategies.
Effective communication skills are required to ensure the highest level of customer service.
Well-developed verbal and written skills.
Diligent, resourceful, meticulous, strong work ethic and a team player.
Strong documentation skills.
Technical knowledge of supported platforms as well as a working knowledge of hardware.Windows 10
MacOS
MS Office 2016
Nexthink or digital experience platform
Mobile device support
HP / Dell / Apple
What we can do for you:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
Apply today!
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
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