JobFlip Looking for Solution Architect at Santacruz, Mumbai, Maharashtra Full Time

Location: Mumbai
Job Type: Full Time
Department: Technology

Role Overview:

• Provides direction and specialist knowledge in applying Collaboration Solutions to client business.
• Contributes to the development of Technology Architectures in specific business, infrastructure or functional areas.
• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
• Leading contributor individually and as a team member, providing direction and mentoring to others.
• Work is non-routine and very complex, involving the application of advanced technical/business skills in area of
• technology focus areas as mentioned above.
• Basic knowledge of Unified Communications, Video Conferencing & Networking Solutions.
• OEM’s: Avaya, Polycom & Cisco, Aruba HPE, Apple, Lenovo, IBM.
• AVAYA: IP Office, Aura, Contact Centre Technologies & Video Conferencing.
• CISCO: Collaboration Solution & Networking.
• POLYCOM: Group Series, Trio, Studio, VVX Phones & Other available solution from Avaya.
• Demonstrated project management skills.
• Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, Problem Solving Techniques.
• Ability to persuade others through presentations, demonstrations, and written communication

Responsibilities:

• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems along
• with replacing faulty network hardware components when required.
• Monitoring network performance to determine if adjustments need to be made.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Advise CIO/CTO level contacts and their IT teams as they look to transform their Collaboration architecture.
• Present Collaboration technology infrastructure, including demonstrating deep familiarity with Cloud, on
• premise, Hybrid deployment models and integration capabilities.
• Understand the clients need and establish Perch offerings as the best solution that addresses the technical and
• business requirements.
• Work closely with other teams including Consulting Service, Managed Services, BDMs, Account Managers to develop and execute internal and external programs and initiatives.
• Participate in all appropriate product, sales, and technical training and certification to acquire and maintain the knowledge necessary to be effective in the position.
• Influencing and guiding members of the Sales team to ensure that they are equipped to close deals.
• Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
• Updates job knowledge by participating in educational opportunities; reading professional publications maintaining personal networks; participating in professional organizations.
• Ask customers targeted questions to quickly understand the root of the problem.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Refer to internal database or external resources to provide accurate tech solutions.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
•  Prepare accurate and timely reports and maintain jovial relationships with clients.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.
• Responding to monitoring alerts to identify and take appropriate action to avoid service impact.
• Providing incident and change management for our customers across the globe.
• Ensuring incidents, service requests & maintenance tasks are managed within customer SLA’s.
• Avaya UC and telephony system administration including software moves, adds and changes.
• Completing UC and telephony system routine maintenance checks.
• Provide a technical response to incidents and service requests, achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible escalation path whilst ensuring effective
• handover of diagnostics carried out to date and results.
• Apply all company and departmental policies, procedures and work instructions to their daily tasks and
• proactively contribute to improving these where possible.

Skills, Experience & Qualifications:

• 4 plus years of experience in Presales / Consulting.
• Experience in Unified Communications, Video conferencing & Networking.
• Adapt in understanding Solutions of Avaya, Polycom, Cisco, Juniper & HPE.
• A good understanding of the architectural principals of cloud-based platforms that include SaaS components.
• Proven track record in a client-facing role such as technical consultant, Technical Engineer.
•  Excellent and clear communication skills with the ability to explain complex concepts in simpler language.
•  Fluent English as well as local language (mandatory).
•  Strong problem solving and attention to detail skills, Excellent time management skills.
•  Bachelor’s degree in engineering related field of study with a network engineering focus.
•  Ability to think through problems and visualize solutions.
•  Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access
• points, firewall, routers, switches, controllers.
•  Ability to create accurate network diagrams and documentation for design and planning network
• communication systems.
•  Provides specific detailed information for hardware and software selection.
•  Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
•  Ability to work with all levels of staff within and outside of IT and outside the organization.
•  A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills, dependable and flexible when necessary.
• Network security experience LAN and WAN experience.
• Ability to work to SLAs in a fast-paced environment and to deal with difficult situations in an effective
• manner.
• Strong problem solving and attention to detail skills with excellent time management.

Job Type: Full-time

Salary: ₹47,226.00 – ₹56,230.00 per month

Schedule:

Ability to commute/relocate:

• Santacruz, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 8779677375