JobMate.co.in Looking for Technical Support Engineer at Noida, Uttar Pradesh Full Time

Job Location: Noida (ABC Towers, Sector 135)

Salary: 6LPA

NP: Immediate to 15 Days max 30 days

Functional Area: IT Software / Mobile

Employment Type: Permanent Job, Full Time

Minimum Education: Bachelor’s degree (Preference will be for IT/Computers Graduates BE/BTECH/MCA)

Year of Establishment of the Organization: Sep 2013

Total Strength of the Organization: 125+

Office/Job Location Address: Assonet Business Crestar Tower 1, Unit No.911,912,913, Sector 135, Noida, Uttar Pradesh 201301

Position: ERP Tech Support Engineer

Experience and Skills

• A minimum of 2 years experience in a technical support role supporting web-based applications via telephone, email and chat
• At least one year experience implementing and supporting any ERP product
• Ability to configure production environment and update sensitive data
• Excellent written and verbal communication skills
• Ability to prioritize and multitask under time constraints
• Ability to troubleshoot and problem-solve in a quick, calm, analytical and methodical manner
• Technical Documentation

Must-Have:

• A Quick learner who takes personal responsibility for customer satisfaction and completes tasks on time with a high level of detail.

Role & Responsibilities:

• Maintain a high level of customer satisfaction through professional communication & timely follow up
• Monitor and respond to phone and emails, or chat
• Manage escalated support activities from initial report and documentation through resolution.
• Identify, recreate, research, prioritize and resolve product issues; document knowledge gained.
• Test latest features and report any issues to Product Management
• Provide content for our internal Knowledge Base and customers
• Provide input to Product Management regarding product enhancements
• Demonstrate product functions and features to users either in person or remotely

Job Type: Full-time

Salary: ₹10,666.30 – ₹39,771.28 per month

Shift:

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 2 years (Preferred)
• total work: 2 years (Preferred)

Speak with the employer
+91 6302303320