Roles and Responsibilities:
– Installing and configuring employees’ computer systems.
– Responding to employees’ IT support requests
– Discussing with Vendors to diagnose software, networking, or hardware issues.
– Maintain IT hardware Asset registry
– Diagnose and troubleshoot technical issues, including account setup and network configuration
– Providing technical support on organization premises or via remote-access systems.
– Ensure employees’ systems comply with organization policy for organization data security using tools like Antivirus, DLP systems, and endpoint security.
– Monitor security threats coming from Antivirus and DLP systems, ensure resolve and inform management about them.
– Secure asset disposal.
– Research and implementation of software Offering solutions that meet the needs of the organization
– Repairing hardware malfunctions, software issues, and networking problems.
– Maintain hardware assets. Tracking and managing work records.
– Working with vendors for different IT-related services like laptop repair, Office network issues, Antivirus, endpoint security, etc.
Desired Candidate profile:
– Bachelor’s degree in information technology or computer science.
– Proven work experience as an IT Support Engineer, Network Administrator, Desktop Support Engineer, or similar role
– Hands-on experience on Windows, Mac, and Linux OS platforms.
– Experience working with Antivirus, DLP systems, network resources, and endpoint security.
– Understands and have knowledge of networking and office internet resources
– Knowledge of computer hardware.
– Good time management skills.
– Good interpersonal skills and good team player.
– Excellent written and verbal communication skills.
– Ability to think critically.
Job Type: Full-time
Salary: ₹360,000.00 – ₹500,000.00 per year
Schedule:
Application Question(s):
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