IT Job Description Summary Primary Responsibilities (Defines the prime focus areas of the job) Install and configure software and computer systems and other peripheral hardware including printers, projectors, scanners etc. Ensure availability of stable Internet and Local Network connectivity. Troubleshoot system and network problems, and diagnose and solve hardware/software faults. Monitor and maintain the performance of installed telephone and CCTV systems. Monitor the performance of the network, servers and other network-based devices. Set up new users’ accounts and profiles and deal with system usability issues. Ensure that the medical records are accurately captured, organized and complete in the system Ensure data backups are periodically done and backup copies are safely stored. Ensure that all information systems are accessible 24/7 both locally and remotely. Respond in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone) Train staff in basic IT skills e.g., use of new software, troubleshooting. Repairing and replacing equipment as necessary. Maintain an up-to-date list of IT Equipment (Asset Inventory) Test, evaluate, and advise on the new technology for the company. Maintain up updated documentation of software applications, hardware, and other ICT equipment. Key Deliverables (Key result areas- How is the success in the position measured?
This will be useful for performance appraisal) Timely service of equipment Process adherence Report and data management Timely resolution of issues Specific Competency requirement Problem solving Detail oriented Analytical thinking Compliant Educational Qualification Required: B.E (Computer Science) or Any IT graduation Preferred: MBA Work Experience Requirements Minimum 2 years of relevant experience Other Duties Reviewed By: Karthik Rao R Title: Director
Clinical Operations Approved By: Karthik Rao R Title: Director
Clinical Operations Employee Signature & Date
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