Jotun Group Looking for Sr. Executive – IT at Ranjangaon, Maharashtra Full Time

SUMMARY OF THE ROLE

Ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from service or help desk portal to enable optimal productivity and efficiency in day-to-day operations for penguins in the local company. Further the position will manage all report requirements using Power BI / Power Apps and other Office365 tools to support business.

Responsibilities:

• Assist and support end-users by trouble-shooting IT systems and software, registering and follow-up on caretaker tickets, provide training to ensure that Digital IT tools are used effectively and becomes a source of competitive advantage
• To have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimised solutions and takes advantage of new technology in existing and new markets.
• Co-ordinate with IT vendors in the installation of systems, devices and components and by trouble-shooting problems to enable smooth running of everyday business operations.
• Be responsible to ensure relevant maintenance contracts and licences are maintained and conduct regular reviews to ensure we are compliant.
• Responsible for all incidents, events and service requests that are assigned to be resolved and attended to within the service levels dictated in the End to End Framework by regular KPI reporting and monitoring
• Run improvement initiatives locally/regionally moving users to be more digital than manual in the way of work by conducting trainings, developing/integrating new solutions and engaging the business and aligning to global and regional strategies and to ensure that they are carried out in the most efficient and digital way.
• Provide 2nd level IT support to companies in the emerging markets to ensure support requests are handled in an efficient manner and to ensure IT requirements are met as per Service Level Agreements (SLAs).

Ensure that all local IT infrastructure are up to Group IT standards and compliant to Group IT Security policies to ensure that there are no disruptions to local business from a technology perspective by conducting regular assessments and audits.

• Minimum job requirements:

Gradutate / Computer engineering with IT as main background, having minimum 5-7 years work experience in IT desktop support activities and report develpoing activities. Should be capable of managing a manufacturing unit’s IT requirements.

Required skills

Should have sound knowledge on Office 365 Products (One Drive, sharepoint and MS outlook, Excel, Powerpoint etc., )

Ability to understand users / department requirement and develop tailor made reports using Power BI, Power Apps, Power Automate and other useful tools.

Knowledge on Windows 10 & 11

Knowledge on Powerbi tools, & Power Apps

Knowledge on Microsoft TEAMS

Knowledge of basic networking, routing.

Troubleshooting of hardware issues in laptops /desktop and Printers.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Initiative & Responsibility

acts on own initiative, makes things happen and accepts responsibility for the results

Networking

builds a useful network of contacts and relationships and utilizes it to achieve objectives

Organizational Awareness

understands the organization’s informal rules and structures and utilizes political processes effectively to get things done

Analysis & Judgment

quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments

Professional Expertise

demonstrates specialist knowledge and expertise in own area; participates in continuous professional development

Effective Communication

communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively

POSITION INFORMATION

Company:
Jotun India Private Limited

Contract Type:
Regular

Time Type:
Full time

CLOSING DATE (dd.mm.yyyy):
11.01.2023

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty, Respect and Boldness.

Jotun India Private Ltd., established in 2006, is one of the key markets within the MEIA region. With a production a facility, warehouse and more than 400+ employees, we aim to further strengthen Jotun’s position in India through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!