JD- IT Service desk:
Responsibilities –
· Serve as the first point of contact for customers seeking technical assistance over the Phone
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct/divert unresolved issues to the next level of support personnel
· Provide accurate information on IT services
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Identify and suggest possible improvements on procedures
Requirement –
· Minimum 2 to 5 years of proven experience as a help desk technician or other customer support role
· Tech savvy with working knowledge of office automation products, databases and remote control
· Should have hands-on experience of any ticketing tool (Good to have).
· Should have a good understanding of IT service processes.
· Should be aware of incident, change and release management processes.(Good to have)
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and resolve basic technical issues.
· Excellent communication skills
· Customer-oriented and cool-tempered
· BSc IT, Btech/ BE in Computer Science or relevant field
· Provide remote technical assistance and support, and resolve problems related to the use of applications for end users
· Be familiar with Microsoft applications
· Flexible with shift timings, should be willing to work in a 24*7 environment .
· Should have hands on exp. in Troubleshooting (WLAN,WIFI,MS OUTLOOK), Active Directory, VPN, Hardware software issues etc..
Job Type: Full-time
Salary: ₹25,000.00 – ₹35,000.00 per month
Schedule:
Supplemental pay types:
Speak with the employer
+91 6363803799