Organization Description
The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Employer Description
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the WELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
Job Description
Position Summary:
The goal of the Associate – ServiceNow Developer / Implementation Specialist is to build, test, and maintain platform that includes ITSM, ITBM, ITOM, CSM, and HR Processes.
This person will own the development tasks of the solution based on integration of ServiceNow with other existing company platforms. The ServiceNow Senior Engineer must align with the enterprise architects, product owners, and business partners for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying ServiceNow platform. We are looking for creative problem solvers that can analyze business challenges, solution, and pro-actively make recommendations that favor leveraging out of box functionality over customization. The deliverables are expected to meet high-quality standards.
The ideal candidate will understand best practice configuration principles within ServiceNow and have an adept understanding of the delicate balance between configuration / customization and the risks posed to the platform. Additionally, the ideal candidate will have strong scripting experience and hold an advanced ServiceNow certification such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
Highly preferred: Hands on development experience and solution design in IT Service Management (ITSM) and Customer Service Management (CSM) modules of Service Now.
Responsibilities:
Preferred Qualifications:
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