JPMorgan Chase Bank, N.A. Looking for Retail IT Support Analyst at Hyderabad, Telangana Full Time

What if you could make an impact on a global business daily, while learning Technology Operations from the best in the business? When you join our team, you’ll put your creative problem solving into action, delivering solutions that shape the future of global business. You’ll work directly with clients to build strong customer relationships and problem-solve technical issues to make businesses more productive. Alongside a motivated team of fellow analysts, supervisors, and stakeholders, you’ll develop innovative solutions to troubleshoot and resolve issues while accurately diagnosing problems and providing effective production support. Finally, your strong technology background will ensure that the security and standards of our commitment to excellence are met. And because professional development is a key component of our culture, you’ll receive coaching, mentoring – and a host of other development opportunities – alongside your invaluable on-the-job experience.

This role requires a wide variety of strengths and capabilities, including:

Creative thinking to deliver solutions through continuous improvement

Ability to identify problems and clearly communicate strategic solutions to clients

Working knowledge of Incident Management, technical problem resolution, and operations systems

Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security

Strong initiative and desire to learn

Ability to effectively collaborate with team members and clients to achieve common goals

Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis

Strong analytical and problem resolution skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.