Responsibilities
Responding to technical support over call, Mail and individual from end users of computers and software applications
Setting up and installing new computers, networks and software
Setting up user accounts and profiles on the network
Installing updates, known as patches, to software applications
Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
Diagnosing and fixing network problems and hardware or software faults
Maintaining inventories of hardware and software
Managing backups of servers, in case of data loss
Keeping a record of issues and faults along with solutions, for future reference.
Monitoring of different Network and server services
Providing technical support into 24 X 7 environments into different shifts.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Experience and Qualifications
Graduate degree or diploma in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, IT support or as a technical engineer
Good knowledge of Windows , Linux & Network environments
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Dealing with ISP – Tracking SLA & Escalation of issues
Great to have Experience and Qualifications
Cisco Firewall, Switches and Routers
AWS, Google Cloud Services
Monitoring tools
Atlassian Suite : JIRA, Confluence
Windows Server
Example Objectives
Minimum resolution time
Maximum availability of services
Customer Satisfaction
Pro-Active approach towards issue
Progression
This role will lead Jumio IT’s giving standard support to internal customers. With Jumio growing and expanding into new markets an experienced support Engineer is needed to follow PCI and ISO standards and ensure Service stability, maintenance and world class support to end users.
Company
Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Equal Opportunities
Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from a wide range of backgrounds and statuses.
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