K24 STAFFING SOLUTIONS Looking for CRM System Administrator (ZOHO) location Mumbai at Mumbai, Maharashtra Full Time

Duties & Responsibilities:

• Coordination with Sales Person for their Queries

• Coordination with Management and Internal Team for system related New Requirement / Changes

• Check all integrations working properly eg. Website Forms / Dial Desk / Chat Bot System /

ERP to CRM(Invoices, Products, Customers)

• Coordination with Development team

( New Module Development / Addition and Deletion of Fields / New Integration with any platform

/ Addition and Deletion of Workflows /

• Check data flowing properly from all online sources

• Training of ZOHO CRM and ZOHO Desk to new salesperson

• Create and manage reports on ZOHO CRM and ZOHO Desk

• Share reports with internal team and sales person

• Coordination with new vendors for any kind of integration with Zoho CRM and Zoho Desk

eg. Dovefost / Dial Desk

• Data/Users security review checklist (Check Profile, Data Sharing Setting , User Reporting )

• Review the reporting permission

• Review the Data export/import

• Review all trigger mails and SMS ( Check Workflow)

• Coordination with Zoho Team for New user licenses (Zoho CRM and Zoho Desk)

• Present monthly and weekly reports to management

• Respond within agreed time limits to call-out

Rapidly establish a good working relationship with team and other professionals, such as software developers

Test and evaluate new technology

Qualifications and Education Requirements

Should be a Bsc – IT Graduate from a reputed college or University

Preferred Skills

• Excellent communication and people skills

• Aptitude in problem-solving

• Desire to work as a team with a results driven approach

• A self-motivated and self- directed person

• Should be able to multi – task , prioritize and manage time effectively

• Good Communication & Interpersonal Skills

• Extremely well-organised with terrific time management skills.

• The ability to multitask effectively

Job Type: Full-time

Salary: Up to ₹360,000.00 per year

Benefits:

Schedule:

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience in ZOHO software?

Education:

Experience:

• total work: 2 years (Required)