Kaleris Looking for Learning Management System Administrator at Chennai, Tamil Nadu Full Time

Kaleris is a global leader in supply chain execution, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for industry-specific challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.

Our cloud-based solutions connect shippers, carriers, and drivers to the Kaleris platform where visibility across multiple modes and nodes are connected and deliver powerful analytics and second to none, enterprise-level execution.

Many of the world’s largest shippers rely on Kaleris solutions for mission-critical workflows to achieve the confidence and clarity necessary to make moves ahead of the curve. Kaleris is backed by Accel-KKR, a leading technology-focused private equity firm with deep domain expertise in supply chain management software and solutions.

Position Description

The LMS Administrator position is responsible for the management and the support of the Navis Training Cornerstone OnDemand (CSOD) LMS (referred to as Stack Academy). This position is also responsible for the investigation, testing, implementation and rollout for new (or unused) features and functionality of the LMS. The role encompasses all technical aspects of the system—from the custom UI, to reporting, to web services, security/permissions and other integrations. The LMS Administrator provides technical support to the entire global Navis Training team: Delivery, Development, and Sales.

Primary Responsibilities

Configuration and maintenance of the Cornerstone OnDemand system.

Second-level support involving all technical inquiries for CSOD / Stack Academy.

Troubleshooting LMS-related issues from customers and the Training team.

Investigate, test and implement new features and functionality of CSOD modules.

Track and report on metrics in Cornerstone for both internal and external clients and stakeholders.

Support training delivery, including setting up Events & Sessions, Trainers, etc.

Support various phases of the courseware development lifecycle as it pertains to CSOD – course loading and configuration, metrics, tracking, taxonomy, and evaluation.

Perform quality assurance and testing on courses, features, and functionality associated with CSOD.

Assist training administration for bulk user loads, user administration, and customer reporting.

Create and modify new dashboards, custom reports, development plans and documentation.

Implement organizational and divisional changes as well as new security and preference settings.

Actively work to monitor and protect Navis IP available on the Stack Academy.

Maintain the governance plan and How-To guides for the Stack Academy users.

Assist the Navis Training team with other technical requirements from management of its AWS practice environment.

Coordinate marketing of the training schedule, calendar and catalog.

Assist with user account maintenance.

Customize bulk emails for usage within the Navis Training team

Bulk loads into the system, as necessary.

E-commerce transaction setup, testing and maintenance.

Ownership of the weekly manual updates to/from SFDC (SalesForce) and CSOD including Account Feed, Catalog Export, etc.

Create Advanced-level Excel or Google Sheets with visualization for tracking key information and reports (as needed).

Key Qualifications and Competencies

Five or more years of experience working with an enterprise-level Learning Management System (LMS); Cornerstone OnDemand preferred

Bachelor’s degree in Computer Science, Computer Information Systems or equivalent

Intermediate knowledge of Google Suite, MS Office, Email, Internet

Advanced knowledge of MS Excel and Google Sheets

Demonstrated background with Web technologies (FTP, Flash, HTML5, JavaScript, XML, CSS coding)

Familiarity with Java and SQL programming

Familiarity with SCORM and learning development technologies such as Articulate, Photoshop, Illustrator, Camtasia and Captivate a plus

Excellent organizational, planning and administrative skills, including the demonstrated ability to organize, prioritize, and manage simultaneous projects

Excellent interpersonal skills, telephone manner, personal contact

Excellent verbal and written communication skills

Extreme customer service orientation

Ability to handle sensitive information with discretion, and ability to exercise sound judgment

Strong problem solving skills

Ability to learn systems and processes quickly

Proactive team player with a strong desire to learn and grow

Location and Reporting

Chennai Office Resource

Reports to Director of Training

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.

We are an equal opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• We do not accept unsolicited external resumes from outside, third-party sources*