About Kapture CRM
Kapture is the gold standard in enterprise SaaS and powers 500+ businesses globally to automate their sales and support. With a deep focus on enterprise mobility, Kapture is highly differentiated! We are headquartered in Bangalore and have offices in Delhi & Mumbai. Our channel partner network spans 12+ countries.
Job Overview:
Responsibilities and Duties
Monitor and respond quickly and effectively to requests/tickets received through the Freshdesk Helpdesk
or through other emails coming from the Support Manager
Ensure that the Resolve Time for Tickets is kept at a minimum, with the First response going to the
customer as per the SLAs.
Following to closure on issues raised, which does not limit to but includes:
Qualifications:
Competencies:
– Proficiency in English (oral and written), ability to comprehend email threads clearly and
kindly go through our website: www.kapturecrm.com
Regards
Aishwarya
(HR)
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