Karadi Path Education Company Looking for Manager – IT at Chennai, Tamil Nadu, India Full Time

CTC – 10 LPA

IT Infrastructure Management:

• Oversee the overall management of IT infrastructure to ensure stability, scalability, and performance.
• Maintain and upgrade servers, networks, and workstations as needed.
• Hands-on experience in networking, routing, and switching.
• Experience with wireless configuration and implementation.
• Experience with firewalls, Internet VPNs, remote implementation, troubleshooting, and problem resolution is desired.
• Ability to set up and configure hardware (Switches, Routers).
• Strong knowledge of Microsoft Office 365, Microsoft Teams, Ticketing tool, Antivirus.
• Advanced knowledge of Office 365, email, content filtering, antivirus, and endpoint management solutions.
• Renewal of Domains, Hosting, SSL Certificates, and other essential software.
• NAS server management: File Server Backup (User Data Backup, Mail Backup from Synology automatic Storage backup).
• Familiarity with backup and recovery software and methodologies.
• Excellent at organizing, prioritizing, and multitasking.
• Installation and maintenance of security and telecommunication systems and networks.
• Develop and enforce IT security policies and procedures to safeguard data and ensure compliance with industry standards and regulations.
• Manage the IT infrastructure and coordinate with other departments for business requirements.

IT Support and Helpdesk:

• Lead a team of IT professionals and helpdesk staff to deliver top-notch technical support to internal employees.
• Resolve IT issues efficiently and effectively.

Vendor Management:

• Collaborate with technology vendors and service providers to optimize IT systems and services.
• Negotiate contracts and service level agreements to ensure cost-effective and reliable IT solutions.

Salesforce Administration:

• Strong understanding of CRM processes and best practices.
• Customize and configure Salesforce to meet business requirements.
• Implement and maintain custom objects, fields, formulas, validation rules, and workflow rules.
• Manage user profiles, roles, and permissions.
• Provide user support, training, and assistance as needed.
• Perform data imports, exports, and updates using Data Loader or other tools.
• Create and maintain reports and dashboards to support business intelligence needs.
• Collaborate with cross-functional teams to gather and understand business requirements.
• Work closely with stakeholders to ensure Salesforce meets the evolving needs of the organization.