Kaseya has achieved a valuation of over $4 billion USD as well as sustained, strong, double-digit growth over the past several years. The company is backed by Insight Venture Partners (www.insightpartners.com) and TPG (www.tpg.com), two of the leading global private equity firms investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and to hear from one of our Team Leads, please visit: I Am Kaseya.
Responsibilities:
Troubleshoot hardware incidents in computers, peripherals, and networking (LAN and WAN);
Install and configure new hardware or software for end users;
Diagnose and resolve software incidents related to operating systems, Microsoft Office Suites, and across a range of software applications;
Manage user permissions and support for Active Directory, O365, and other directories or management systems;
Effectively communicate with Team members and all levels in the organization, escalating incidents to senior members of the IT Team when necessary;
Take ownership of issues (L1 & L2) and assist users to restore services as soon as possible and accurately record, update and document requests using the IT service desk system;
Follow up with customers to ensure issue has been resolved;
Provide feedback on processes and make recommendations on areas to improve
Requirements and qualifications:
Working knowledge of networking concepts, VoIP, routing, DHCP, DNS, TCP/IP;
Operating System troubleshooting experience (install, configure, troubleshoot, upgrade – hardware and software, etc.);
Understanding of malware, phishing, spam, etc. analysis and clean up processes;
Good verbal and written communication skills;
Knowledge of Two-Factor Authentication, Identity and Access Management tools;
Experience in Cloud products such as O365, SharePoint, or Azure;
Ability to learn and accept constructive feedback;
Flexible approach to work on a rotation basis and provide necessary cover when needed;
Self-motivated, responsible, organized, and a team player;
Associates degree or at least 2 years of IT experience in lieu of degree, Bachelor’s Degree in Computer, Networking or IT related area preferred; and
IT related certifications desirable- A+, Net+, Security+, ITIL.
Join the Kaseya growth rocket ship!
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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