Job Responsibilities:
Complete desktop configuration, prepare equipment for deployment to end users
Delivery and install of desktop assets and peripherals to end users.
Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
Assist with Desktop Incident Management support to users in Chennai and for remote users
Assist in the IT Warehouse following imaging, disposal, delivery and returns processes as required
Assist with support of corporate mobile phones
Assist with support on hardware for meeting rooms
Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
Escalates incidents not resolved within established service levels.
Maintain good relationships with other staff that support the performance of your work and promote good morale
Follow Health & Safety regulations at all times
Skills / Experience:
Essential
Good level of knowledge in computer systems for hardware and software.
Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 and MS Teams.
Knowledge of imaging/building of PCs with SCCM or similar
Desirable
Knowledge of ITIL
Accepts responsibility and accountability
Customer focused
Highly organized
Good communication skills and good written and spoken English
Ability to follow process under pressure
Ability to work independently and/or with peers is recommended and keeping management adequately informed
Job Description bout Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes....
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