To provide IT desk support across regional offices, via phone, email and remote access; requests include Hardware, Software, Procurement, Incidents and Service change
Assist IT operations and asset management.
Maintain service desk logging tickets, all appropriate information for the request and for incidents cause and resolution to identify common issues/ recurring problems.
Document processes and procedures in the form of SOPs and/or work instructions, user guides and tip sheets.
Maintain/extend O365-based communication-collaboration platform and related services
Maintain end-point security & backup solutions
Maintain infrastructure – network, automation, and other setup.
Ensure all information and cyber security compliances and policy adherence for the business
Maintain video conferencing solutions
Vendor management
Adoption of newer technologies
Secondary responsibility
Awareness of ERP deployment
Application development and support
Evaluation of new and relevant technologies
Ability to work in virtual environment and undertake enablement process for broad-based users to adopt working in a virtual mode
Self-motivation in taking up new challenges and delivering excellence within scope, budget and time
Skills and Expertise
Ability to work with and influence people at different levels in the organization and beyond
Ability to work well as part of a team
Problem-solving aptitude
Communication skill – verbal, writing
Good experience of operating systems, Windows 10, 11 Pro and Windows Server OS, Linux etc.
Knowledge of security tools, including Anti-virus, backup solutions.
Usage of Outlook, Office365, SharePoint, Microsoft Teams for business.
Remote desktop support tools (TeamViewer, Any Desk) etc.
Knowledge of FortiGate Firewall and LAN, WAN, Routers/Switches.
Vendor Management, Hardware networking, Desktop Support, Troubleshooting, system administration, FortiGate firewall, MS outlook, MS office 365, IT networking, IT hardware
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