Keywords Studios Looking for Desktop Support Engineer at Bengaluru, Karnataka Full Time

Experience in supporting and troubleshooting Desktop, Laptops, Peripherals, Applications and Windows Operating System related issues.

Knowledge of Networking, AD, DNS, DHCP VPN, DNS, DHCP, TCP/IP and GPO, Jira related troubleshooting will be an add-on.

Knowledge of Perforce, Outlook/office365 configuration.

Assertive communication skills (written/Verbal) with the ability to deal with users at all levels in organization and customer service orientation.

Excellent listening skills.

Exposure on remote management tools and workflow.

Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively.

Help Desk Job Responsibilities:
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation.

Conduct remote troubleshooting of computer problems.

Assembling of computer, Installation of Operating System, and other software.

Installation of PC’s, Network printers over the Local Area Network.

Installation and troubleshooting of software’s, including operating systems.

Installation and Configuration of Office365 client software’s

Keeping inventory of PC’s and other computer peripherals.

IT Enablement for New Users in terms of System configuration, deployment & Email.

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Attending & Resolving Day to Day Desktop Calls.

Minimum of 3 years supporting Windows desktop/server operating systems

Exp. in technologies including Active Directory, DNS and DHCP and group policies will be an advantage

Document all processes and create user training manuals

Able to work in high pressure situations to find timely solutions

A deep problem solver, able to think on your own and develop quick, sound solutions to complex problem

Benefits

We offer competitive salaries and annual performance-based bonuses.

We offer generous paid time off. You get 26 Annual leaves and additional paid time off at the year-end (from 25th December to 1st January).

We cover Term Insurance and Personal accidental insurance for you.

Benefit from our free Employee Assistance Program (EAP) for mental and emotional wellbeing.

You can also avail our Special Education Assistance Scheme to further develop your career.

… And a lot more!