KG Information Systems Private Limited Hiring For Technical Support at Coimbatore Full Time

Join a team that provides Level 1 and 2 Helpdesk support (Hindi Voice) for our Client which is a German based automotive MNC and its global customers. The individual must possess basic skills / abilities to perform the essential functions. Responsibilities:

Provide Level 1 and Level 2 support for tools/applications and co-ordinate with stakeholders until closure
Obtain and evaluate all relevant data to handle complaints and enquiries
Monitor and Dispatch incidents/tickets to the right technical solution group
Efficiently resolve complaints to completion and achieve customer satisfaction
Complete call notes and reports as necessary and update them in the CRM
Report creation using MS office tools
Record details of comments, enquiries, complaints, and actions taken
Manage administration, communication and coordination with internal departments Flexible and willing to work in shifts – 24/7 helpdesk environment Qualifications
Bachelors degree in Computer Science, Information Technology Computer Technology or related science field or any Bachelor Degree
Fresher or 2-3 years of recent work experience in handling tickets and supporting any tools/applications
Exposure and understanding of ITIL concepts Good working knowledge of MS Office tools
MS Excel – Advanced
MS PowerPoint Advanced
Multi-Lingual ability is a must
English: Excellent verbal and written communication skill
Hindi: Excellent verbal communication skill
Knowledge of regional languages like Kannada/ Tamil / Telugu/Malayalam is a nice to have
Job Time 8:30am to 6pm

Desired Candidate Profile

Fluent Communication in Hindi (Hindi as a mother tongue is an added advantage)

Engineering Degree (Any Degree is fine)

Based in Coimbatore (Candidate willing to relocate to Coimbatore can also apply)

Should submit 10th and 12th Certificate Originals with us for only one year

Perks and Benefits

Very Good Salary

Incentives

ESI

PF

Insurance

Contact:

Please forwards your resumes to [Confidential Information]

or Call 8754322586