Experience 2+ years
Location –Bangalore
should be comfortable to all shifts
Key Responsibilities
·Managing JIRA Service Desk Instance.
·Rolling out and coaching team members across Managed Services on new
processes and tools.
·Leading a 1–3-person team of service desk agents.
·Work with Cloud engineers, Build and Release engineers, and Software
engineers.
·Maintaining and understanding a variety of monitoring, alerting, and
reporting tools.
·Be a part of global 24X7 support facility.
·Ability to demonstrate strong problem-solving skills.
·Accessible via cell and/or home phone for urgent matters and Ability to work independently in a high-pressure environment.
Nice to Have
·Experience with Microsoft Excel and its charting capabilities
·Experience with content management systems, particularly Sitecore
Job Types: Full-time, Regular / Permanent
Salary: From ₹400,000.00 per year
Schedule:
Application Question(s):
Experience:
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+91 8320157423
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