Kiash Solutions LLP Looking for Service Desk Support (Jira Exp Mandatory) at Bengaluru, Karnataka Full Time

Location – Bangalore (Only considering candidates from Bangalore or Karnataka)

Working Hours: 1:30PM IST and end their day at 9:30PM IST

Budget: 6.5LPA

Notice Period: Immediate to 7 days

Job Description:

Position Summary

The individual in this role will be a critical thinker to join our Managed Services team. In this role, you will be reviewing, assigning, and responding to tickets created by customers in our existing JIRA system. You will also be responsible for managing the JIRA environment, recommending workflow enhancements, and executing process improvements across the team. Finally, you will be working closely with and reporting to the SDM in generating status reports for customers and keeping up with client relationships. If you are a motivated leader with a desire to provide clients with the best possible customer experience, this is the right challenge for you.

Key Responsibilities

·Managing JIRA Service Desk .

·Work with Cloud engineers, Build and Release engineers, and Software engineers.

·Maintaining and understanding a variety of monitoring, alerting, and reporting tools.

·Be a part of global 24X7 support facility.

·Ability to demonstrate strong problem-solving skills.

Job Types: Regular / Permanent, Full-time

Salary: ₹97,032.00 – ₹657,192.26 per year

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Flexible shift
• Monday to Friday
• UK shift

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Experience:

Speak with the employer
+91 9106993185