Role Overview
Provide ongoing system and network support to the IT and Data Centre for our Noida site.
What you will be doing:
Have responsibility for the system and network infrastructure used by Kigen
Support end user compute requirements
You will be deploying and supporting Kigen’s on-prem application deployments
Evaluating, testing, developing and implementing complex technical solutions to address complex business needs
You will be involved in the development of system and network infrastructure for all Kigen business needs
Ensure ongoing compliance with agreed standard IT solutions and related security practices
Responsible for the monitoring and health of all IT services
Passion for Customer Success; we understand our customers’ needs and strive to deliver the best for them.
Think Big, Act Fast; when thinking about big change, we take iterative steps and work together. We keep ‘how could we solve problems better and faster together’ in mind.
Be Excellent to All; we must take care of each other, including our customers and communities.
Employees will be required to ensure any Kigen security obligations are adhered to at all times. This will require an undertaking to commit to training and awareness programs and adherence to relevant regulation and procedures including Kigen Security Management Policies and Procedures, Kigen confidentiality agreements and other requirements of outside agencies.
Experience & Qualifications Required
Essential
BSc/BEng/MSc/ in Computer Science, Engineering or equivalent experience
More than 3 years IT support Experience
Knowledge of Windows/Mac/Linux clients
Knowledge of IT services Including SMTP/DNS/Antivirus/VPN/Patching
Knowledge of Network infrastructure
Desirable
Cisco experience
Deployment of a Colo Data Centre
Kubernetes/Docker knowledge
Network Security
Experience in AWS or other cloud environments
Skills Required
Essential
Experience Supporting End user Devices including Windows and MacOS Clients
Knowledge of Cloud Services such as Office 365, Sharepoint, JIRA, Conlfuence
Experience of supporting IT infrastructure such as Vmware stacks, SAN infrastructure and Backups
Good Knowledge for the support and deployment of Linux operating Systems
Management of incidents, problems or service requests
Technical Experience in some of the following services DNS, LAN/WAN, VLANs, SMTP, VPNs
Scripting Languages such as Python/Bash/Powershell
Strong teamwork and communication skills
Excellent problem solving capabilities
Ability to manage multiple tasks and deadlines
A real team player who aspires to our core values of:
Passion for customer success.
Be excellent to all.
Think big, act fast.
Desirable
Cisco Experience
Experience in AWS or other cloud environments
Knowledge of Routing, Switching, IP Networking, VLANs, BGP
Experience with security applications and principles, threat intelligence, and incident response
What are Kigen’s benefits?
At Kigen we like to ensure our people are well supported and rewarded for what they do. We offer a competitive salary.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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