Product Owner – Consumer Retention
The Product Owner is responsible for maximizing product value by articulating and prioritizing the product features for a cross-functional delivery team to develop. The Product Owner ensures the right product is built by the product team in the most efficient manner. They work in an open, collaborative, and approachable manner with the product team to inspire optimal solutions that solve customers’ problems and challenge the team to find the smartest, most efficient solutions.
Key Accountabilities
This role will provide you the opportunity to lead key activities to progress in your career, including the following:
Works closely with Global Product Manager – Consumer Retention to define product features according to product vision, roadmap, and strategy. Works with the Product Manager to drive and monitor product and feature adoption.
Works closely with other IT Platform Product Managers (Experience Management, Consumer Services, Digital Shelf and Design Content Production) to define global product features according to the product vision, roadmap and strategy.
Actively plans and prioritizes the product feature backlog according to business value and clearly articulates priorities for the product team. Working with the engineering manager balances the need to address technical debt and supports technical innovation in addition to adding product features
Leads the planning of product releases and sets expectations for delivery of new features with stakeholders. Collaborates with stakeholders regarding the correction of defects.
Writes detailed user stories and acceptance criteria at a pace to ensure the product team always has an adequate number of prepared stories to work on. Works closely with the Engineering Manager and team to ensure stories in the upcoming sprint are fully understood and stories in future sprints are well-groomed and estimated.
Sets sprint goals in coordination with the product team and drives the team to deliver promised value. Ensures the volume and sequence of work flowing to the product team optimizes team performance and maximizes the value delivered.
Actively participates in Agile ceremonies to provide immediate answers and direction to the product team based on domain expertise
Always represents the voice of the customer within the team
Facilitates sprint planning and backlog refinement in partnership with the Scrum Master
Creates a sense of common goal for the team based on the product vision. Regularly engages with the product team to guide priorities, refine features, define functional requirements, and help address blockers impacting successful team completion of sprint goals.
Ensures the team understands items in the product backlog to the level needed for them to estimate and commit to work during sprint planning
Works in close collaboration with stakeholders to understand their expectations and helps the team understand how to set up for successful user acceptance testing
Coordinates the sprint review with relevant stakeholders, faithfully communicates in the language of the business, and writes new user stories as needed based on customer feedback
Works in close cooperation with the team during retrospectives, with a view to identifying continuous improvement opportunities
Coordinates with multiple parties (product team, vendors, strategic partners, engineering managers, business partners, etc.) to meet the customer’s priorities while being aware of the insights, needs and constraints of those stakeholders
Provides performance feedback to product team members’ administrative leaders
Collaborates with other Product Owners as needed to align on release plans and ensure backlogs are in alignment with the overall organizational strategy
Owns the outward communication of product progress and value to stakeholders
Key Qualifications and Experience
We are looking for professional with these required skills to achieve our goals:
Bachelor’s degree, ideally in IT or a business discipline
Minimum of 5 years of experience in integrated marketing programs across multiple platforms, specializing in Marketing Consumer Retention capabilities (CRM, Loyalty & Offer Management & Journey Management)
Client-facing experience
Deep understanding and broad experience with multiple functional areas such as CRM, e-commerce, experience management, etc. and practical experience with integrated execution.
Preferred Qualifications
If you have the following characteristics, it would be a plus:
Salesforce Marketing Cloud, Salesforce Ad Studio, Salesforce Einstein features, Google Analytics, Salesforce Interaction Studio, Mulesoft, and other loyalty and offer management technologies
Sharp analytical and problem-solving skills
Global VISA and Relocation Specifications:
K-C requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.
Primary Location
IT Centre Bengaluru GDTC
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
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