Kinaxis Looking for IT Support Technician at Chennai, Tamil Nadu Full Time

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

IT Support Technician, Corporate IT

Job location: Chennai, India

As a member of our IT Services, Service Desk team. The IT Support Technician is usually the first point of contact between the end-users and Kinaxis Corporate IT. The IT Support Technician is responsible for providing a wide range of end-user remote and in-person support across multiple locations. The successful candidate will be part of a global and diverse team. You must have the ability to provide world class IT Support to all Kinaxis users. The position requires participation in occasional on-call shifts and after-hours work

What you will do

The IT Support Technician will have specific responsibilities aligned to the technical development of the team:

Provide first level telephone, face to face and online support to Kinaxis end-users for software / hardware requirements.

Installing, diagnosing, repairing, maintaining, and upgrading client PC hardware, software, and equipment to support Kinaxis business operations.

Responsible for account creation and hardware provisioning for new hires, account decommissioning, re-purpose assets from former employees.

Lead investigations based on assigned ticket, perform root cause analysis, and determine appropriate solution based on product/system knowledge. Act in accordance with pre-stablished SLAs and ticket handling processes.

Maintain proper documentation regarding IT processes, new systems, and known issue. Aiming to support Kinaxis’s users finding relevant information to support their needs.

Participate on the on-call 24/7 rotation for L1 technical support to support our global team member and clients.

Work to maintain and exceed established SLAs.

Identifies and raises any potential situations which could have an impact on workload, customer satisfaction or service levels to the Service Desk Manager.

Accountable for fostering an IT environment that is focused on security by design, education, and communication.

What we are looking for

BS or BA in Computer Science, Information Systems, or demonstrated equivalent experience.

Strong Customer Service Skills

Familiarity working with a ticket system, preferably Service Now.

A+, Network +, MCSA, and ITIL v4 certifications would be considered an asset

Must be able to adhere to all security and confidentiality requests for this position. (SOC2, and the Kinaxis Digital Security Program and any other security and compliance requirements)

Natural problem solver who enjoys identifying ways to make things better

Ability to communicate complex, technical concepts to executive staff, business sponsors and technical resources in clear concise language

Must have proven ability to realign priorities rapidly to meet evolving business requirements

Strong written, verbal, and interpersonal communication skills

Strong technical skills relevant to enterprise tools such as Windows OS, Bitlocker, Mac OS, VPN, Okta, O365, Windows Server, RDP, cloud solutions, Active Directory, Intune MDM, OS patch management, and strong troubleshooting skills.

What we have to offer

Challenging Work – We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.

Great People – We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.

Global Impact – As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.

Diversity, Equity and Inclusion – Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/.

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.