KloudScript Looking for Technical Support Engineer at Ahmedabad, Gujarat Full Time

Position Summary:

As a Hardware support, your focus will be providing an effortless experience for your team’s interaction with product and development. You will be the final escalation point for your team, providing outstanding support and feedback. You are a great fit if you are a driven, multitasker, detail-oriented, active listener, team player, and enjoy making customer’s lives easier.

Roles and Responsibilities:

• Researching advanced tickets that have been escalated beyond tier 2 support. This includes verifying and reporting program bugs and reviewing tickets for areas of additional training or documentation needs in support.
• Working with the Product Support Management team to verify that program bugs are duplicated and reported promptly and keeping in contact with the customer to provide resolution expectations throughout the ticket lifecycle.
• Working with Support Management to facilitate when additional training or documentation is needed for the support team.
• Providing empathy towards the client, as well as providing them with clear expectations of our standard procedures for handling these types of tickets.
• Working with each other and the PSM team to escalate cases that need assistance.
• Excellent written and verbal communication skills.
• Ability to multi-task in a fast-paced environment while maintaining accuracy.
• Intermediate knowledge of command line interface (CLI) in both LinuxWindows Knowledge of Pharmacy Robots and other hardware desired.
• Networking experience in a corporate environment (Understanding TCP/IP stack and network devices)
• RAID configuration and management experience diagnosing and replacing computer hardware Networking (configuration, management, troubleshooting) Basic Domain / Active
• Directory, Printer install, troubleshooting, and networking, Command Prompt or PowerShell knowledge
• General troubleshooting experience (Reading system logs and error codes to find solutions)

Technical Skills:

• Intermediate knowledge of CLI (command line interface) Both Linux and Windows
• Networking experience in a corporate environment (Understanding TCP/IP stack and network devices)
• Knowledge of Pharmacy Robots and other hardware
• RAID configuration and management experience
• Experience diagnosing and replacing computer hardware.
• Networking experience (configuration, management, troubleshooting)
• Basic Domain / Active Directory experience
• Printers install, troubleshooting, and networking experience.
• Command Prompt or PowerShell knowledge
• General troubleshooting experience (Reading system logs and error codes to find solutions)
• 2+ years of Customer Service
• 2+ years of Technical Troubleshooting
• 1+ years of advanced ticket troubleshooting
• 1+ years of Technical writing experience

Specialized Skills:

• Excellent Leadership, interpersonal and teamwork skills.
• Excellent verbal and written communication in English.
• Great attention to detail, Organizational skills, and an analytical mind.
• High Emotional Intelligence for an office environment.
• Degree in Computer Science, Statistics, or relevant field.

Professional Experience:

Qualification:

• BE(CSE) B.Tech, M.Tech, M.Sc, B.Sc (IT), ME, M.Sc(CS), MCA.

Perks:

• Monday to Friday – 5 Days work schedule
• Health insurance benefits
• Accidental and disability insurance benefits
• Opportunity to grow and promote from within
• Staff development activities

Do not apply if:

• Do Not Apply If You Are Not Fluent in Speaking, Reading, Writing English

Job Type: Full-time

Salary: ₹300,000.00 – ₹500,000.00 per year

Benefits:

Schedule:

Education:

Experience:

• Technical support: 2 years (Preferred)

Speak with the employer
+91 8511062487