KMC Solutions Looking for TECHNICAL SUPPORT FIRST LEVEL at Andaman and Nicobar Islands Full Time

Tech Support is responsible for all questions relating to technical issue of using the LN Software.

The team’s objective is to solve customers as soon as possible and to achieve a high customer satisfaction by delivering a high service quality.

Duties and responsibilities

Taking enquiries via telephone

Processing the mailbox [email protected]

Qualification of new enquiries

Telephone support and error analysis (time required approx. 15-20 minutes)

on questions and problems with data imports from all interfaces into the LucaNet.Financial Warehouse as well as from the LucaNet.Financial Warehouse into the company codes

in the case of technical malfunctions of the LucaNet.Financial OLAP Server, LucaNet.Financial Client and LucaNet.Auto Task ClientCreation of articles for the knowledge database

Creation of knowledge articles

Review and correction of knowledge articles

Handing over requests to the 2nd level

Briefing new colleagues on the job

Minimum competencies

Professional Skills

Good knowledge of Windows operating systems, good knowledge of Linux

Basic knowledge of using SQL queries

Basic knowledge of database systems

Basic knowledge of written and spoken English (level B2)

Good knowledge of the MS Office software MS Excel and MS Outlook

Soft Skills

Good communication skills

Good level of service and customer orientation

Independence and initiative

Sense of responsibility

Quick comprehension and high willingness to learn

Minimum qualifications

Experience (apprenticeship/work experience): Completed training in an IT profession (IT specialist for application development, IT merchant, information and telecommunication systems electronics technician) or comparable training and at least two years of professional experience, at least one year of which in the Tech Support and/or Operational Services area.

KMC Work Location: KMC SITE OR OTHER BUSINESS LOCATIONS AS MAY BE INSTRUCTED BY KMC SOLUTIONS FROM TIME TO TIME

Location: N/A, N/A

Date Posted: 2023-01-30

Hiring Organization: KMC Solutions | XTN-0639158

Career Category: Client Services / Account Management