Tech Support is responsible for all questions relating to technical issue of using the LN Software.
The team’s objective is to solve customers as soon as possible and to achieve a high customer satisfaction by delivering a high service quality.
Duties and responsibilities
Taking enquiries via telephone
Processing the mailbox [email protected]
Qualification of new enquiries
Telephone support and error analysis (time required approx. 15-20 minutes)
on questions and problems with data imports from all interfaces into the LucaNet.Financial Warehouse as well as from the LucaNet.Financial Warehouse into the company codes
in the case of technical malfunctions of the LucaNet.Financial OLAP Server, LucaNet.Financial Client and LucaNet.Auto Task ClientCreation of articles for the knowledge database
Creation of knowledge articles
Review and correction of knowledge articles
Handing over requests to the 2nd level
Briefing new colleagues on the job
Minimum competencies
Professional Skills
Good knowledge of Windows operating systems, good knowledge of Linux
Basic knowledge of using SQL queries
Basic knowledge of database systems
Basic knowledge of written and spoken English (level B2)
Good knowledge of the MS Office software MS Excel and MS Outlook
Soft Skills
Good communication skills
Good level of service and customer orientation
Independence and initiative
Sense of responsibility
Quick comprehension and high willingness to learn
Minimum qualifications
Experience (apprenticeship/work experience): Completed training in an IT profession (IT specialist for application development, IT merchant, information and telecommunication systems electronics technician) or comparable training and at least two years of professional experience, at least one year of which in the Tech Support and/or Operational Services area.
KMC Work Location: KMC SITE OR OTHER BUSINESS LOCATIONS AS MAY BE INSTRUCTED BY KMC SOLUTIONS FROM TIME TO TIME
Location: N/A, N/A
Date Posted: 2023-01-30
Hiring Organization: KMC Solutions | XTN-0639158
Career Category: Client Services / Account Management