KMK Consulting, Inc. Looking for Helpdesk Support Specialist, IT at Vadodara, Gujarat Full Time

Job Description:
The Helpdesk Support Specialist will be part of the IT Team, responsible for supporting end users with software and hardware issues.

Responsibilities:
Ability to handle L1 request from users/employees to perform remote troubleshooting of software and hardware issues.

Setup, Maintain and troubleshoot end user systems

Maintain systems, user and user group objects in Active Directory.

Manage resources in Azure AD and Office/Microsoft 365.

Identify issues and escalate to proper team.

Identify and suggest possible improvements on procedures and process.

Skills:
Proven work experience as IT Help Desk Support, or similar role.

Hands on knowledge of Windows 10

Hands on knowledge Active Directory

Hands on knowledge of MS Office App Suite

Basic Ticket Handling

Hands on knowledge of Mac OS is plus

Hands on knowledge of iOS/Android is plus

Good problem-solving and communication skills

Experience:
2+ years of experience as IT Help Desk Support, or similar role.

Education:
Bachelor’s degree in a relevant area

Benefits and Perks:
Challenging, transparent and supportive work environment

Opportunity to grow in your career along with the company – get in at the right time!

Competitive comp and benefits

Business casual dress policy

About KMK consulting Inc

KMK Consulting brings together a range of functional competencies in marketing science, market research, forecasting and sales force effectiveness to provide our bio-pharma clients with fully integrated solutions that support their commercial success.

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