Koch Business Solutions India Looking for Supervisor – Tech Support at Bengaluru, Karnataka Full Time

The Supervisor – Tech Support is responsible for leading the team that provides technical support for various manufacturing facilities of GP(Georgia Pacific) which is one of the world’s largest manufacturers and distributors of tissue, pulp, paper, toilet and paper towel dispensers, packaging, building products and related chemicals.. The objective of the team is to ensure the employees of manufacturing plant have the right infrastructure and tools, applications to execute their day-to-day job, while also overseeing IT/Technology components enabling the manufacturing process are functioning appropriately. This role is accountable for problem-solving and developing solutions when systems encounter performance issues.; coordination with various other technology groups within GP and KGS.

A Day In The Life Could Include:
(job responsibilities)

Manage a team of individual contributors who are Technical Support Analyst supporting GP Manufacturing Plants

Collaborate with GP global teams for planning and implementation of IT infrastructure in GP manufacturing units

Manage the IT infrastructure, applications and operations for manufacturing plants

Communicate / escalate system outages for timely and appropriate resolution of issues

Ensure that IT services and processes are conducted in line with corporate technical policies and applicable standards, legislation, and regulations

Address site-contained system performance issues and develop solutions / workarounds where feasible

Maintains site IT hardware, software licenses and upgrade

Maintain site servers and IT infrastructure

Expected Results:The Technology needs are met so employees can do their jobs effectively.

Work with the GP Business stakeholders on all IT matters in order to achieve the set goals.

What You Will Need To Bring With You:
(experience & education required)

Strong administrative skills

Strong relationship building and management skills

Effective communication skills across a range of audiences

• Excellent time management skills and the ability to multi-task.
• Experience working in a multi-cultural environment with a diverse workforce

Manufacturing IT experience preferred

IT functional experience required

Strong vendor relation skills to identify and leverage both internal and external resources that support business objectives

Strong organization skills and experience building consensus

Strong customer service skills

What Will Put You Ahead:
(experience & education preferred)

Minimum of 8-10 years of experience

Expert in Manufacturing IT services

Education Preferred:Bachelor of Technology / Master’s of Technology

Other Considerations:
(Physical demands/ unusual working conditions)

Should be willing to work in US work hours or 24×7 environment.

Koch is proud to be an equal opportunity workplace