Job description: –
To monitor and maintain the computer systems and networks of an organization.
Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.
Organizations’ increasingly rely on computer systems in all areas of their operations and decision-making processes. It is therefore usually crucial to ensure the correct running and maintenance of the IT systems.
Typical work activities
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Following are the job duties.
· Installing and configuring computer hardware operating systems and applications;
· Monitoring and maintaining computer systems and networks;
· Troubleshooting system and network problems and diagnosing and solving hardware or software faults
· Replacing parts as required;
· Supporting the roll-out of new applications;
· Setting up new users’ accounts and profiles and dealing with password issues;
· Responding within agreed time limits to call-outs;
· Working continuously on a task until completion (or referral to third parties, if appropriate);
· Rapidly establishing a good working relationship with internal departments and other professionals, e.g., software developers / Software Testers ;
· Testing and evaluating new technology;
· Conducting electrical safety checks on computer equipment.
· Handling computer system, internet and other networks and safety of 2 of our premises as per requirement and instructions, EPBX,CCTV, Routers, Printers, Firewall
· Assisting in any other admin work as and when required or asked for internet issue, generator and communicating with vendors for any new purchase
· English fluency is required verbally and written communication
Education/Certification:
College or University degree in Computer Science or other related discipline, with relevant knowledge of testing.
· Diploma in computer engineering
· Microsoft Certification – Office365,
· Hardware & Networking knowledge/Certified.
· Microsoft certified is an asset
· MCITP, MCSE & etc.
· Other qualification as post requires.
Job Type: Full-time
Salary: From ₹10,000.00 per month
Schedule:
Ability to commute/relocate:
Experience:
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