Krazy Mantra HR Solutions Private Limited Hiring For IT Manager at Pune Full Time

Experience: 10 15 Years
Location: Pune, Mumbai, Ahmedabad & Bangalore
CTC: 8LPA to 15LAP (Depends on interview Performance)
Immediate Joiner [ US Shift Timing]
Key Responsibilities:
Lead the IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack.
Understanding to implement Corp security standards, configuration and policies on IT infrastructure
Provide end-user support to executive staff and advice regarding standard office applications and best practices as it evolves with company needs
Ensure Licensing Management
Support onboarding / off-boarding employees on corporate systems.
Create and update manuals and documentation.
Manage day-to-day operations of the team, and help drive support cases to resolution.
Ensuring that the team consistently operates at the highest level.
Responsible for the team s performance in achieving KPIs and collaborating with global peers to ensure alignment.
Be a mentor and advisor to the support engineers on difficult issues, and help others develop an understanding of how our customers do business and the role our product plays in their business.
Collaborate effectively with our customers, partners, and our internal departments to help solve critical customer issues.
Triage and coordinate cross-functional groups to ensure the right resources are allocated to enable a successful outcome.
Coordinate with peer groups globally on resources, issues and schedules.
Attend Weekly Technical Reviews, Development Prioritization meetings, Release Planning meetings and host Transition to Production calls.
Manage major incidents, coordinate with internal teams, and communicate with customers.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, and Computer Networking.
IT/Desktop support Team handling experience minimum 2+ years
12+ years of professional experience in IT/Technical support, supporting teams, critical situation management, and quality management.
Must be a leader and motivator with a clear understanding of the market requirements, customer base, and challenges facing a fast-growing company.
Acts as an advisor to the business and may become actively involved, as required, to meet schedules and resolve problems.
Skills and Experience:
Excellent communication skills verbal and non-verbal, preferably with US clients [very imp]
Excellent communication skills verbal and written.
Excellent presentation and negotiation skills.
Capable of supporting others through rapid and constant change.
Knowledge of IT helpdesk ticketing system.
Certifications such as Office365, Azure, ITIL V4