Krypton Solutions is looking for a IT Support Technician to join our team in our Bangalore office.
The IT Support Technician is responsible for providing comprehensive IT support to all levels of the company. This position implements, supports, maintains, and manages IT services, including networking, assisting with the IT management and Network Engineers of various IT-related projects, email, and Helpdesk. This position provides technical support for desktop, server, printers, and networking issues. The IT Support Technician ensures all IT services are properly maintained and upgraded, including anti-virus, backups, and patching, and provides subject matter expertise for both hardware and software.
Install, upgrade, and configure: PCs, laptops, terminals, network printing, Wi-Fi access, cable management within the building, and files services.
Maintain essential IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware.
Has a good understanding of the OSI Model.
Manage hardware/software maintenance and logs.
Provide users with technical support and respond to their issues by using IT resources; this will include after-hours support as needed.
Standardize and automate processes and monitoring using our established helpdesk platform.
Install and configure operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks to leverage IT support staff.
Conduct high-level root-cause analysis for service interruption and establish preventive measures.
Assist in creating reports and documentation outlining findings and solutions; will help in the backup strategy and daily operations to ensure that backups and restores are available when needed.
Takes ownership of given projects, solutions, and key responsibilities within a larger business initiative.
Currently enrolled in information technology related field of study.
Required & Preferred Education/Experience/Skills:
Has a working knowledge with hands-on desktop support and troubleshooting.
Has a working knowledge with System Administration and Client/Server systems.
Has experience with Windows 7 and 10.
Has an understanding of Group Policy and Active Directory.
Has an understanding of either VMWare or Hyper-V.
Has experience with Microsoft/Office 365 including Outlook, Word, Excel, Power Point, Share Point and MS Teams or similar collaboration software.
Has an understanding with software and hardware firewalls.
Has an understanding of cybersecurity and anti-virus software.
Ability to think through problems and visualize solutions.
Ability to create accurate network diagrams documentation for design and planning of IT systems.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Ability to work with all levels of staff within and outside of IT and outside the organization.
A self-starter able to work independently but comfortable working in a team environment.
Good analytical and problem-solving skills.
Dependable and flexible when necessary.
A+ / Net+ Certification; ITIL Foundations; Microsoft MCSA/MCSE
Manufacturing experience a plus.
Knowledge of Meraki and Ubiquiti Access Points a plus.
Experience with Linux based software a plus.
Experience with VPN connections a plus.
Knowledge of Help Desk Services / Service Desk Support tracking system a plus.
Work Environment/Physical & Mental Requirements:
This job operates in a professional office environment.
This role routinely uses, operates, and maintains IT equipment such as computers, servers, and other equipment.
Position Type & Expected Hours of Work:
Full Time – Onsite
Exempt from Overtime
Occasional travel may be needed for this position.