Kudo Looking for Manager II, Country IT (IN) at India Full Time

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

Our Corporate IT team within Grab Technology Services (GTS) manages and supports all employee’ end user related needs, as well as end point devices, onsite support and IT asset management. If you are looking for an opportunity, then you should join our team!

Get to know the Role

We are looking for a Manager II position as Country IT Operation Manager to manage IT operations in India and lead the support for all GTS business stakeholders in India. As the Country IT Operations Manager you will report to Regional 1 EUC Operations Manager in Corporate IT and build the professional engagement with business stakeholders in India and also engage or support across various Grab departments or teams. Apart from that mentioned above, a successful candidate should be able to provide resources and IT services planning, maintain the country budget and manage vendor’s deliverables.

The Day-to-Day Activities

Having ability to manage your in country business stakeholders regarding their demands on specific support from country IT team

Manage the request pipeline, capture the requirements and definitions, and make decisions or provide solutions for the stakeholders

Manage project deliveries in your respective country and operational support excellence

For this role you will be responsible for managing your local suppliers to meet their deliveries commitment as agreed

This role also expected to have visibility on the latest trends on global business conditions where it will take impact on your deliverable such as goods or services

The successful candidates should be able to coach and mentoring the country team members to excels their performance

You build operational guidelines and frameworks to better improve your department’s processes

You lead a small to mid-sized team of individual contributors and/or team leads to execute and drive results on large-scale projects and/or global application support within your functional domain.

The Must-Haves

You can effectively engage with business and technology leaders with great service mindset; you have shown an ability to build business cases/proposals, define medium-term roadmaps (at least 6 months) and ability to frame complex decisions for senior leaders to make trade offs

You have basic financial and commercial acumen; define budgets for your team, tracking spends against budget, negotiating contracts, and lead the procurement process end to end.

You own the prediction of necessary resources at least 6 months in advance – people, money – required to deliver technology solutions to the business.

You can effectively resolve inter- and intra-team conflicts.

You are consistently building new ways of working to improve operational excellence within your functional team.

You effectively delegate assignments to team or cross-functional participants – while leading resource allocation for the team.

You will require skills on managing stakeholders, people and vendors.

You build operational guidelines and frameworks to better improve your department’s processes

You lead a small to mid-sized team of individual contributors and/or team leads to execute and drive results on large-scale projects and/or global application support within your functional domain.

Excellent communication/soft skill, able to handle pressure in a fast-paced environment. And able to handle pressure in fast-paced environments.

The Nice-to-Haves

Experience to build a business cases/proposals and get the buyout from leadership team will be a point plus

You are an experienced IT leader from a tech company environment would be an advantage

Background with managing multiple projects across the country

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.