Kudos India Pvt Ltd Looking for IT Support Engineer at Mumbai, Maharashtra Full Time

Job Description: IT Support Engineer Executive

We are looking to hire a skilled IT support engineer to assist our clients with all IT-related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.

To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Education:

• Bachelor’s degree in information technology or computer science.

Experience:

• Min 2 Years hands-on experience

Functional Skills

• Handle software-related requests for assistance (problems)

• Troubleshoot software and identify root causes of software problems

• Analyze software related issues and propose solutions

• Responding to client IT support requests.

• Meeting with clients to diagnose software, networking, or hardware issues.

• Repairing hardware malfunctions, software issues, and networking problems.

• Providing technical support on-site or via remote-access systems.

• Maintaining good client relations.

• Fix software problems and test (verify) solutions prior to implementing them

• Obtain and log customer feedback for the purpose of process improvement

• Document software support activities thoroughly, accurately, and in a timely manner

• Make decisions quickly, sometimes with limited information

• Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement

• Installing and configuring client computer systems.

IT Support Engineer Requirements:

• Proven work experience as a technical support engineer.

• Knowledge of web services, API, and IP-based protocols.

• Experience with scripting languages such as Perl or Shell.

• Knowledge of computer hardware and networking systems.

• Good time management skills.

• Good interpersonal skills.

• Ability to troubleshoot complex hardware and software issues.

• Excellent written and verbal communication skills.

• Ability to think critically.

Soft Skills:

• Should possess excellent communication skills – good interpersonal and influencing skills.

• Should be able to thrive under pressure

• Client Interaction, Computer Networking, Software Testing

• Manual Testing, English Proficiency (Speaking & written)

Job Type: Full-time

Salary: From ₹2.60 per year

Schedule:

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Technical Support Occupations: 1 year (Preferred)
• total work: 1 year (Preferred)