Kyndryl Looking for IT Service Coordinator at India Full Time

553215BR

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.

Your Role and Responsibilities

Acknowledge and discuss the requirement from the customer for each new Build and Decommission of Servers, Establishes and maintains customer relationships through efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues. Negotiate with Customer on the delivery based on complexity of the build/Deco Monitors delivery status and provides status reports to customer Coordinate and support the build Admins to accomplish the task(windows/Linux/AIX), with regular follow-up. Validate all components that are requested are delivered and ensure on time delivery. Ensure SLAs defined for Build and Decommission are met and Handle customer escalation and provide a solution

Required Technical and Professional Expertise

Acknowledge and discuss the requirement from the customer for each new Build and Decomissiong of Servers

Establishes and maintains customer relationships through efficient servicing of customer requests.

Maintains regular communication with assigned customer accounts and responds to customer service issues.

Negotiate with Cusotmer on the delivery based on complexity of the build/Decom

Monitors delivery status and provides status reports to customer

Coordinate and support the build Admins to accomplish the task(windows/linux/AIX), with regular followup.

Validate all components that are requested are delivered, and ensure on time delivery.

Ensure SLAs defined for Build and Decomission are met

Handle customer escalation and provide a solution

Preferred Technical and Professional Experience

ITIL Foundation v4 Certified (or higher) , Knowledge of IBM SWG Brands and sub-Brands

Positive working attitude with a strong customer service focus

Can confidently work in an Agile environment

Proven soft skills, analytical skills, team player, excel skills and end user support

Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Intuitive individual with an ability to manage change and proven time management

Required Education

Bachelor’s Degree

Preferred Education

Master’s Degree

Country/Region

India

State / Province

MULTIPLE

City / Township / Village

MULTIPLE CITIES

City / Township / Village 1

IN_KA_BANGALORE

City / Township / Village 2

IN_TN_CHENNAI

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category

Technical Specialist

Role ( Job Role )

Service Delivery Specialist

Employment Type

Full-Time

Contract type

Regular

Position Type

Early Professional

Travel Required

No Travel

Company

(Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position?

No