Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.
For further information on privacy, please visit www.kyndryl.com/privacy.
Your Role and Responsibilities
Perform initial problem determination (Level 1 support) with related hardware, software and services support
Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs
Handle service entitlement failures associated with requests for in-scope services
Assigning records to other support groups, as required.
Performing the role as the account’s advocate when dealing with other support / resolver groups
Initiating service outage procedures as required
Action requests for password resets and manage the requests to satisfactory completion
Log all interactions with accuracy via established business processes and tools
Advise and guide the client regarding the use of a broad range of products, offerings, and services
Following a standard call flow and problem handing process
Identify, resolve, and close the issue or route the incident record to the appropriate level of support
Use technical resources and tools to support the client by answering questions and responding to client requirements
Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance
Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction
Understand, adapt, and contribute to the improvement of various SLA’s, SLO’s and KPI’s in line with the customer expectations
Manage and update inventory for software licences, hardware, and reporting
Required Technical and Professional Expertise
Graduate in any discipline (including engineering graduates)
Minimum experience needed is 1 year in IT service desk
Should possess excellent English communication skills
Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
Is willing to work in a rotational shift environment depending on the Geo that the candidate is hired for. Example – EMEA / APAC / NA / Domestic.
Is willing to work in an environment where he/she must communicate with the customers primarily over the phone and/or via chat and emails.
Is willing to work from an office location in the city that the candidate is hired for which is NDA / GGN / HYD / BLR / Pune.
Is willing to make alternative transport arrangements outside of the 7 PM to 7 AM window where applicable
Does not plan to pursue full time higher education in the next 18 to 24 months
Does not have any long leave planned within six months of the hiring date
Understands and accepts that a job role change/promotion requires a minimum tenure of 18 months and is basis performance, and releasability to another role is dependent on the business requirements defined by the management and reporting manager
Preferred Technical and Professional Experience
–
Required Education
Bachelor’s Degree
Preferred Education
Bachelor’s Degree
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary Job Category
Technical Specialist
Role (Job Role)
Customer Service Representative
Employment Type
Full-Time
Contract Type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable / sales incentive based position
No
Seeking Senior IT Talent Acquisition Manager who will play a key role in companies’ growth by hiring dynamic, creative, and...
Apply For This JobJob Summary We are looking to hire an experienced IT and networking engineer to manage, maintain & troubleshoot the academy’s...
Apply For This JobCareer Area: Information Technology Job Description:Job Description: SAP PI/PO Developer Skill set Requirements:Desirable Qualifications:At least 6-8 years of SAP PI/PO...
Apply For This JobIT Manager needed in a Management Institute in Electronic City Phase1, Bangalore. Requirement – Graduate/PG 5+ years experience in IT...
Apply For This JobJob Description Job Title : Automation Engineer Track & Trace Testing and CommissioningJob Location: United Arab Emirates / India Qualification:...
Apply For This JobWe are looking for a deadline-focused Technical Recruiter to be responsible for the sourcing, screening, and hiring of technical specialists...
Apply For This Job