Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
Your Role and Responsibilities
Perform troubleshooting and defect analysis of LAN/WAN/ISDN/MPLS/firewall/VPN issues.
Document network problems and resolution for future reference into the Wiki/KB platform of NPCI.
Incident should be close within TAT.
Proactively monitor and ensure network availability, performance and network security.
Log, track and take ownership of network/connectivity issues and resolve issues to ensure uptime and meet the agreed SLA.
Monitor and ensure network device connectivity across DC and MPLS Networks as per the pre-defined SLA.
Working knowledge of common network monitoring tools and network analyzers(ex. Tcpdump, tshark, wireshark etc.)
Required Technical and Professional Expertise
A thorough understanding of the OSI network model, Ethernet, NAT, IP addressing and TCP/IP Network (Skills).
A practical level of experience implementing and administrating TCP/IP-based network.
Hands on experience with Cisco Switches, Cisco Routers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, QoS, EIGRP, BGP, OSPF, VPN and MPLS.
Troubleshooting focused on determining network vs Application/System issues and patterned vs. non-repeating problems.
Ability to prioritize and multitask.
Excellent communication and interpersonal skills.
Preferred Technical and Professional Experience
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
Intuitive individual with an ability to manage change and proven time management.
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Being You @ Kyndryl
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary Job Category
Technical Specialist
Role (Job Role)
Network Support Specialist
Employment Type
Full-Time
Contract Type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable / sales incentive based position
No
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