Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy.
Your Role and Responsibilities
Perform troubleshooting and defect analysis of LAN/WAN/ISDN/MPLS/firewall/VPN issues.
Document network problems and resolution for future reference into the Wiki/KB platform of NPCI.
Incident should be close within TAT.
Proactively monitor and ensure network availability, performance and network security.
Log, track and take ownership of network/connectivity issues and resolve issues to ensure uptime and meet the agreed SLA.
Monitor and ensure network device connectivity across DC and MPLS Networks as per the pre-defined SLA.
Working knowledge of common network monitoring tools and network analyzers(ex. Tcpdump, tshark, wireshark, etc.)
Required Technical and Professional Expertise
A thorough understanding of the OSI network model, Ethernet, NAT, IP addressing and TCP/IP Network (Skills)
A practical level of experience implementing and administrating TCP/IP-based network.
Hands on experience with Cisco Switches, Cisco Routers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, QoS, EIGRP, BGP, OSPF, VPN and MPLS.
Troubleshooting focused on determining network vs Application/System issues and patterned vs. non-repeating problems.
Ability to prioritize and multitask.
Excellent communication and interpersonal skills.
Preferred Technical and Professional Experience
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary Job Category
Technical Specialist
Role (Job Role)
Network Support Specialist
Employment Type
Full-Time
Contract Type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable / sales incentive based position
No
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