Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy.
Your Role and Responsibilities
Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMWare, OpenStack and backup & archival
Perform Incident management, Problem management and capacity management tasks.
Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning
Maintain and contribute to Standard Operating Procedures for common operational tasks
Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting, and analysis
Storage, Backup, DR, Availability Management
Scripting and Automating tasks and processes
Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential, and various other backups
Responsible for Service request management, Incident Management, Change
Management and problem resolution for all critical incidents
Be the focal point while leading a Major incident up to & including interacting with Sr. IT Leadership as needed to help expedite incident resolution
support and participate in the CAB and change control process
Provide appropriate inputs to the Problem management process, RCA preparation
Drive timely resolution of service requests, incidents and periodically communicate status.
Liaise with the Business and Application owner for major activities like Integrated Business continuity exercise/ DR, application migration and other major incidents/ changes
Assist in integrating processes into Service management tools (BMC ITSM)
Identify and recommend improvements to existing processes
Notify, escalate, and communicate to senior management on status of critical service requests, major incidents, and changes as necessary
Required Technical and Professional Expertise
Experience in OS platforms (windows, Linux, centos, ubuntu etc.,)
Experience in Cloud technologies (VMWARE suite) and open stack
Hands on experience in ticketing and monitoring systems (Ex BMC suite- ITSM, TSSA, REMEDY etc.,)
Hand on experience in any one Data base technology (Oracle, Postgres, MySQL, Cassandra etc.,)
Ability to prioritize and multitask
Excellent communication and interpersonal skills
Preferred Technical and Professional Experience
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary Job Category
Technical Specialist
Role (Job Role)
Systems Administrator
Employment Type
Full-Time
Contract Type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable / sales incentive based position
No
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