Larsen & Toubro Infotech Limited Hiring For CRM Consultant at Mumbai ,  Full Time

Essential Job Functions & Required Skills:

• Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service

• Proficiency in designing, developing and implementing business processes, plugins and workflows

• Experience in designing and creating custom entities and relationships between those entities

• Experience in handling multiple business unit with data segregation and cross BU access/roles

• Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint

• Experience of software development using Microsoft .Net, C#, JSON and jQuery

• Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps

• Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)

• Experience in developing automations using Power Automate and Power Apps

• Experience in developing application which can be published to Azure

• Experience in handling huge volumes of case and email records

• Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application

• Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD

• Experience in designing and automating the survey forms using MS Forms Pro

• Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus

• Hands-on experience in developing Power BI Dashboards & Reports is a plus

• Provide troubleshooting/technical support